Your questions, answered

We use Momence for all accounts and bookings. Create your account and book on our website, or download the Momence app to book on the go.

Welcome, we're proud of you already. All classes are open level with options to modify or progress.

Returning to movement? Try CORE (Reformer), STRONG (non-heated strength), or FORM / SCULPT (infrared strength and Pilates). Always tell your instructor about injuries, conditions or pregnancy.

Comfortable activewear, a water bottle, a sweat towel, sneakers for strength classes, and grip socks for Reformer (available in studio). We have change facilities but no showers. Arrive a few minutes early and say hi to your instructor.

As often as your membership or pass allows. To keep it fair, members can book one class per day.

Congratulations! With your doctor's approval you're welcome in group classes, and your instructor will guide safe modifications with props.

We don't recommend infrared training in the hot studio during pregnancy, but Sweat and Move studio classes are great. Pregnancy & Movement

If you have cold or flu symptoms, please stay home and rest so everyone can keep training strong.

Cancel through the Momence app or website. We don't accept cancellations by phone, social media or email. If the app isn't working, try deleting and reinstalling it. Cancellation policy

Classes are small, so some fill fast. Join the waitlist and you'll be added automatically and notified by text or email if a spot opens (up to 30 minutes before class). Can't make it? Remove yourself to avoid late-cancel fees.

💡 Always jump on the waitlist. Most people get in!

Yes, and we recommend it. Go to Settings › General Setup › Class & Appointment Reminders. We'll let you know when you get in from a waitlist, when payments succeed or fail, and if you're marked absent or late-cancel.

Fill in the membership change form on our Member Management page and our team will handle the rest.

Sign in, go to My Account or Account Settings, and add or update your payment information.

The expiry shows 21 days from purchase, but your 21 days officially start when you book your first class. Book your first session for the day you want to start.

Yes! Buy online or in studio. Redeem online at checkout, or email hello@youwellnessclub.com.au with your voucher number for in-studio vouchers.